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The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014. Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

DSW Partner Websites


The National Direct Service Workforce Resource Center was created by the Centers for Medicare and Medicaid Services (external link) in 2005 to respond to the large and growing shortage of workers who provide direct care and personal assistance to individuals who need long term supports and services in the United States.

The Direct Service Workforce Resource Center strove to support the successful implementation of efforts to improve recruitment and retention of direct support professionals who assist people with disabilities and older adults to live independently and with dignity in the community. This includes direct support professionals, personal care attendants, personal assistance providers, home care aides, home health aides and others.

For more information, please refer to our DSW RC Overview Fact Sheet.

Those interested may also read the report of our work from 2008-2011: DSW RC Final Report 2008-2011

The DSW Resource Center brought together experts in the field of direct service workforce policy from organizations including:













Created by: mckinzie25. Last Modification: Tuesday 02 of September, 2014 16:46:20 EDT by EKDilla.

What's New?

The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014.

Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

Check out the Winter 2014 edition of the DSW Resource Center newslettter!

The DSW Resource Center has published a White Paper summarizing this summer's webinar series.

The US Department of Labor (external link) announced a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement.

We released two new Starter Kits for NWD/SEP Systems including ADRCS. Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce and Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services.

We published Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit which presents strategies and methods for covering the cost of continuing education and training for the DSW.
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