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National Balancing Indicators Project


The purpose of the National Balancing Indicator Project (NBIP) is to identify existing indicators of Medicaid program performance and quality of care for both institutional care and care provided in the community. The project will also develop and test potential new performance indicators of a balanced, person-driven long-term supports and services system.

Impaq International provides technical assistance to project stakeholders through their NBI Web-Portal (external link).

As part of the NBIP, the Direct Service Workforce Resource Center is assisting states in gathering and reporting basic information about the volume, stability, wages, and compensation of the direct service workforce (DSW) for CMS.
The information and links on this page are intended for people involved in the survey and data collection effort.

NBIP DSW Surveys FAQ (PDF) or (Word)
These are the Frequently Asked Questions (FAQs) for the National Balancing Indicators Project (NBIP) DSW data collection effort. We expect that these are some of the questions that survey respondents may call and ask about when they receive their surveys in the mail. This is a “living document” – it will be edited and added to as the surveys are fielded and we receive more questions from the respondents. Last updated 5/24/2012.



Created by: EKDilla. Last Modification: Thursday 24 of May, 2012 17:05:04 EDT by EKDilla.

What's New?

The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014.

Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

Check out the Winter 2014 edition of the DSW Resource Center newslettter!

The DSW Resource Center has published a White Paper summarizing this summer's webinar series.

The US Department of Labor (external link) announced a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement.

We released two new Starter Kits for NWD/SEP Systems including ADRCS. Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce and Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services.

We published Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit which presents strategies and methods for covering the cost of continuing education and training for the DSW.
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