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DSW Core Competency Road Map Phase 3A Stakeholder Consensus
Key ResourcesDSW-Provided Resources
This report is a result of the Phase IIIA of the Road Map of Core Competencies project which was conducted in collaboration with stakeholders to synthesize results of the competency analysis and reach consensus on a set of core competencies for direct service workers. A large national sample of workforce stakeholders from different sectors, participated in this study through a modified Delphi research process. This report describes the process and includes a list of Core Competencies for the DSW.
(PDF)
August 6, 2013

Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit
Key ResourcesDSW-Provided Resources
The purpose of the Toolkit is to present strategies and methods for covering the cost of continuing education and training for the DSW. These strategies are outlined fully along with foundational information including a description of the direct service workforce, key strategies to address workforce challenges, the role of core competencies and credentialing in supporting a high quality and cost effective DSW infrastructure and an overview of Medicaid reimbursement. In addition, appendices containing additional information and resources are attached.
(PDF)
July 31, 2013

Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services
Key ResourcesDSW-Provided Resources
This starter kit provides No Wrong Door/ Single Entry Point (NDW/SEP) systems guidance on how to design and develop Matching Service Registries (MSRs) to help connect seekers and providers of in-home LTSS. Many NWD/SEP systems are part of the Aging and Disability Resource Center (ADRC) initiative funded by ACL.
(PDF)
July 31, 2013

Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce
Key ResourcesDSW-Provided Resources
This starter kit explores the many ways that NWD/SEPs can complement their current rebalancing, diversion and transition activities through active engagement in DSW infrastructure development and improvement. It provides basic background information about DSW challenges and strategies and is intended to spur further consideration and discussion about how NWD/SEPs might get more involved in workforce development.
(PDF)
July 31, 2013

DSW Competency Road Map Phases 1 and 2
Key ResourcesDSW-Provided Resources
This report is Phase I and II of the Road Map of Core Competencies for the Direct Service Workforce, and provides an inventory and overview of competency sets used across and within long-term service and support sectors. The development and application of competency sets within long-term services and support workforce development efforts is identified in Phase I. Phase II of the Road Map of Core Competencies consists of analysis of direct service worker competencies, including further discussion of application.
(PDF)
January 31, 2012

Strengthening the Direct Service Workforce in Rural Areas
Key ResourcesDSW-Provided Resources
Due to geographic isolation, fewer available services, transportation limitations, demographic trends reducing the supply of informal caregivers and less ability to recruit an adequate supply of direct service workers, many rural areas struggle with providing quality home-based supports. This issue brief contains a summary of the challenges of the direct service workforce in rural areas and strategies that rural stakeholders can use to provide high-quality long-term care services and supports.
(PDF)
July 31, 2011

Cooperatives: A Growing Strategy for Strengthening the Home and Community Based Services Direct Service Workforce
Key ResourcesDSW-Provided Resources
This brief provides background on cooperatives. It examines some of the current examples of worker cooperatives in the Direct Service Workforce and considers the potential for their expanded use to improve recruitment, retention, and quality.
(PDF)
May 31, 2011

Building Capacity and Coordinating Support for Family Caregivers and the Direct Service Workforce
Key ResourcesDSW-Provided Resources
This report summarizes the common goals and policy recommendations emerging from the CMS Leadership Summit on the Direct Service Workforce and Family Caregivers, held in Washington, DC in September 2010.
(PDF)
April 28, 2011

Strategies for Improving DSW Recruitment, Retention, and Quality: What We Know about What Works, What Doesn't, and Research Gaps
Key ResourcesDSW-Provided Resources
This report provides examples of efforts that have demonstrated positive impacts on recruitment, retention, and quality of services by summarizing key findings from several national studies that reviewed the research on efforts to strengthen the direct service workforce.
(PDF)
November 9, 2009

Direct Service Workforce Core Competencies Annotated Bibliography
Key ResourcesDSW-Provided Resources
This resource was developed in response to requests from several states for information about developing core competencies for DSWs across sectors. Although each sector has its own sets of competencies, no state or national body has yet developed a common set of core competencies and career path for DSWs across the physical disabilities, aging, behavioral health, and intellectual/ developmental disabilities sectors. This annotated bibliography summarizes the recommendations from six state-level reports, two national studies, and a Federal bill to develop such competency-based training across sectors.
(PDF)
November 6, 2009

Work Where You Live: A Case Study of the Annapolis Housing Authority
Key ResourcesDSW-Provided Resources
This case study describes how the Annapolis Housing Authority overcame challenges in recruiting personal care assistants to provide needed services to tenants with disabilities in their own homes.
(PDF)
April 15, 2009

The Need for Monitoring the Long-Term Care Direct Service Workforce and Recommendations for Data Collection
Key ResourcesDSW-Provided Resources
This white paper from the National Direct Service Workforce Resource Center argues that states need better data about the long term care workforce in order to assess the magnitude of their workforce challenges, design appropriate policy responses, and, finally, assess the impact of new policies and/or trends over time. Over the past several years, many of the states we have worked with on workforce initiatives have asked for our recommendation about what data they should collect in order to track their progress. In response, this paper recommends a standard minimum data set that states should collect across LTC settings and different sectors of the workforce, including three basic elements: (1) volume (2) stability, and (3) compensation.
(PDF)
January 31, 2009

A Synthesis of Direct Service Workforce Demographics and Challenges
Key ResourcesDSW-Provided Resources
This paper created by the DSW Resource Center presents an overview of direct service workforce challenges and practices across intellectual and developmental disabilities, aging, physical disabilities, and behavioral health. It includes recommendations for action steps that could be taken in partnership across these different sectors to address workforce challenges.
(PDF)
October 31, 2008

Emerging Strategies for Providing Health Coverage to the Frontline Workforce in Long Term Care
Key ResourcesDSW-Provided Resources
This report by PHI provides an overview of the health coverage interventions implemented by the CMS Direct Service Workforce Demonstration grantees, and examines four different approaches taken by Maine, New Mexico, North Carolina, and Washington in detailed case studies.
(PDF)
December 31, 2006

Promising Practices in Marketing, Recruitment and Selection
Key ResourcesDSW-Provided Resources
This report by the University of Minnesota identifies promising practices in direct service worker marketing, recruitment, and selection used by the CMS Direct Service Workforce Demonstration grantees. These grants were awarded in 2003 and 2004.
(PDF)
November 30, 2006

DSW Core Competency Set
DSW-Provided Resources
This is a list of Core Competencies for the DSW across population sectors. A large national sample of workforce stakeholders from different sectors, participated in the finalization of this list through a modified Delphi research process.
(PDF)
July 31, 2013

Issue Brief: Connecting Older Adults and Persons with Disabilities with Personal Care Assistance: The Potential of NWD/SEPs at Hosts for Publicly-Funded Matching Service Registries
DSW-Provided Resources
This issue brief provides an introduction to Matching Service Registries (MSRs) and how they can help connect seekers and providers of in-home LTSS. It focuses on the potential for No Wrong Door/ Single Entry Point (NDW/SEP) systems to host these registries. Many NWD/SEP systems are part of the Aging and Disability Resource Center (ADRC) initiative funded by ACL.
(PDF)
July 31, 2013

Issue Brief: Opportunities for No Wrong Door/Single Entry Point Systems to Strengthen the Home and Community-Based Direct Service Workforce
DSW-Provided Resources
This issue brief provides an overview of how NWD/SEPs can complement their current rebalancing, diversion and transition activities through active engagement in DSW infrastructure development and improvement. It provides basic background information about DSW challenges and strategies and is intended to spur further consideration and discussion about how NWD/SEPs might get more involved in workforce development.
(PDF)
July 31, 2013

Best Practices for HCBS Ombudsmen
DSW-Provided Resources
This report was prepared for the Connecticut Department of Social Services as part of The DSW Resource Center Technical Assistance for MFP states. It contains an explanation of roles and responsibilities of Ombudsmen within HCBS, a state comparison of these roles, and best practices for advocacy and fiscal considerations.
(PDF)
December 31, 2012

DSW RC Final Report 2008-2011
DSW-Provided Resources
This report provides CMS with a summary of Resource Center activities for the period October
2008 through 2011, lessons learned from this work regarding successful strategies for DSW
initiatives, and recommendations for CMS regarding future technical assistance projects and
workforce policy.
(PDF)
November 30, 2011




Created by: admin. Last Modification: Tuesday 07 of April, 2009 16:53:50 EDT by lauren.coughlin.

What's New?

The DSW Resource Center closed effective August 31, 2014. The site is being maintained as a static archive of resources through December 2014.

Please visit the CMS Workforce Page (external link) and visit our partners’ websites for additional information on or after December 31, 2014.

Check out the Winter 2014 edition of the DSW Resource Center newslettter!

The DSW Resource Center has published a White Paper summarizing this summer's webinar series.

The US Department of Labor (external link) announced a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement.

We released two new Starter Kits for NWD/SEP Systems including ADRCS. Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce and Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services.

We published Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit which presents strategies and methods for covering the cost of continuing education and training for the DSW.
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