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Webinars and Teleconferences



Upcoming Events:

Come back for updates on 2014 webinars.



Archived Webinars:



DSW Webinar: PHI State Data Center Updates
December 9, 2013

This webinar explored the PHI State Data Center. It provides up-to-date state-level profiles of the direct service workforce, including workers from service delivery systems for individuals of all ages with physical, developmental, or intellectual disabilities, and with chronic illnesses and end-of-life care needs. These profiles feature key workforce statistics presented in easy-to-read downloadable charts. Information includes the size of the direct service workforce, wage rates, benefits, and notable workforce initiatives for individual states and the United States as a whole.
The webinar also highlighted newly expanded resources on state training requirements for direct service workers.


DSW Resource Center Summer 2013 Webinar Series: Celebrating Success in Direct Service Workforce Development
July and August, 2013
See the Summer 2013 Webinar Series Page for details, registration information, and resources.

The Community-Based Behavioral Health Workforce: Overview and Recruitment and Retention
Monday, July 23, 2012

This webinar focused on the home and community based behavioral health workforce. John Morris, M.S.W., Executive Director, The Annapolis Coalition and Michael Hoge, Ph.D., Senior Science and Policy Advisor for The Annapolis Coalition (external link) provided a basic overview of the workforce; gave an overview of occupational titles, people served, wages and benefits, knowledge and skills needed to provide direct service and common training and support services for the behavioral health workforce. The webinar highlighted innovative approaches to address the challenges unique to the behavioral health workforce, highlighting several programs that were awarded Pacesetter Award status because of their innovative strategies for strengthening direct support workers.

Call Materials are Posted Below:

Direct Service Workforce Competencies Applied in the Field
Monday, April 23, 2012

Competency standards constitute a foundational bearing in key processes of workforce development, including recruitment, curriculum development, training, apprenticeship programs, credentialing and certification systems, performance evaluation, and ongoing staff development. Additionally, they influence the foci of services and supports and therefore quality outcomes.

This webinar featured national experts on competency based standards and local successes in OH and CA. It aimed to build a better understanding of the commonalities and differences across workforce sectors and share insight into lessons learned as a result of local partnerships. This webinar explored current work on standardized core competencies for the DSW as well as potential to use and expand these efforts.

Call Materials are Posted Below:

Recruitment with a Focus on Realistic Job Previews
January 23, 2012

This webinar focused on developing strategies to improve recruitment and retention. It highlighted national trends and provided an overview of intervention strategies. Presenters were Sherri Larson from the University of Minnesota, Dawn Lambert from Connecticut, and Don Henderson and Martha Diase from Texas DADS.

Call Materials are Posted Below:

Workforce Data Center Webinar
September 19, 2011

This webinar introduced the PHI State Data Center. It provides up-to-date state-level profiles of the direct service workforce, including workers from service delivery systems for individuals of all ages with physical, developmental, or intellectual disabilities, and with chronic illnesses and end-of-life care needs. These profiles feature key workforce statistics presented in easy-to-read downloadable charts. Information includes the size of the direct service workforce, wage rates, benefits, and notable workforce initiatives for individual states and the United States as a whole.
The webinar also featured discussion about strategies states can use to impact workforce size, wages and benefits.


Webinar on CMS Leadership Summit Paper
June 3, 2011

The Centers for Medicare and Medicaid Services (CMS) convened the Leadership Summit on Building Capacity and coordinating Support for Family Caregivers and the Direct Service Workforce in September 2010. The event brought together leaders in the field of caregiving to identify areas of policy intersections and develop recommendations for action for working together to address cross-cutting issues. Invited participants included national leaders in the fields of family caregiving, direct service workforce development, policy makers, consumers of long-term services and supports, caregivers, workers, and advocates. A focus group/think tank model was used to help participants make connections, find commonalities and differences, and establish a set of agreed upon goals.

From these discussions, consensus emerged that a high degree of commonality exists across caregivers in terms of their contribution to and significance in the lives of people with disabilities and their needs. Furthermore, discussions showed that the needs and interests of caregivers cannot fully be separated from the needs and interests of the people they support. To the extent that public policies support the interests of people with disabilities, caregivers benefit, and to the extent that caregivers are supported, people with disabilities benefit.

The leaders in attendance at the Summit ultimately articulated 12 common goals, each with specific policy recommendations that are presented in the recently released Building Capacity and Coordinating Support for Family Caregivers and the Direct Service Workforce: Common Goals and Policy Recommendations Emerging from the CMS Leadership Summit on the Direct Service Workforce and Family Caregivers.

Call materials are posted below:



Webinar on DOL Registered Apprenticeship
January 26, 2011

The DSW Resource Center hosted a teleconference/webinar about the DOL Registered Apprenticeship program and the new Direct Support Professional (DSP) Registered Apprenticeship Standards.

Registered Apprenticeship is a successful training and employment model that is used in a variety of industries to train highly skilled workers. It can be a critical part of the workforce strategy related to healthcare reform as it is seen as a way to train long-term services and supports workers and address some of the workforce challenges including recruitment, retention, and training. The potential in utilizing the Registered Apprenticeship model is that worker skill levels can be raised along with the quality of services. This can lead to jobs with higher wages as workers show their increased value, creating the opportunity for upward mobility.

The National Alliance for Direct Support Professionals (NADSP) and the American Network of Community Options and Resources (ANCOR) worked together recently to update the Direct Support Professional Apprenticeship Standards Program. This newly approved Department of Labor Registered Apprenticeship Program modeled after the NADSP Credentialing Program addresses the need for a quality, competency-based model of instruction to educate direct support professionals (DSPs) and promote opportunities for advancement and career pathways in this workforce.

This webinar highlighted:
  • How the DOL Registered Apprenticeship program works in health and human services and long-term services and supports sectors,
  • The new DSP Registered Apprenticeship Standards
  • State experiences with the Registered Apprenticeship programs to date

Presenters included Laura Ginsburg, DOL Employment and Training Administration; Robyn Stone, Institute for the Future of Aging Services, and Lori Sedlezky, University of Minnesota, Joe Macbeth, National Alliance for Direct Support Professionals (NADSP), and others.

Call materials are posted below:




Webinar on Strengthenging the Direct Service Workforce In Rural Areas
March 18, 2010

The Direct Service Workforce Resource Center held a webinar on strengthening the direct service workforce in rural areas. The DSW RC released an issue brief on this topic, Strengthening the Direct Service Workforce in Rural Areas, in September 2009. The updated version of this brief from 2011 is below. The high points of this issue brief were presented during the call along with a facilitated discussion among all participants on the call.

Carol Rodat from PHI and Kip Brown from The Lewin Group co-facilitated this call.

Call materials are posted below:



Webinar on Nurse Delegation

On Wednesday, February 17, 2010, the DSW Resource Center hosted a webinar about Nurse Delegation in HCBS. Susan Reinhard, RN, PhD, of AARP and a national expert on nurse delegation, moderated the webinar and provided an overview of nurse delegation. Bill Ditto, New Jersey Department of Human Services, discussed a nurse delegation pilot program in NJ. Connie Kalanek, PhD, RN, of the North Dakota Board of Nursing discussed changes in ND to support nurse delegation; Linda Wurtz of ND AARP also participated on the call. Discussion topics included:
  • How nurse delegation can support Money Follows the Person initiatives
  • How it works in practice
  • Overcoming barriers in laws and nurse practice acts; getting buy-in from nurses

Call materials are posted below:



Webinar on the Findings from DSW Demonstration Evaluation

On Monday, November 16, 2009 2:30 PM EST Sarah Hunter from the RAND Corporation and Laura Steighner from American Institutes for Research (AIR) presented the results from the evaluation of the 10 Direct Service Workforce Demonstration grants. CMS awarded the demonstration grants in 2003 and 2004 to better understand how to improve recruitment and retention of the direct service workforce.

Call materials are posted below:



Webinar on Cross-Disability Synthesis of DSW Demographics and Challenges

On May 4, 2009 Amy Hewitt, PhD, University of Minnesota Research and Training Center on Community Living; Michael Hoge, PhD, The Annapolis Coalition on the Behavioral Health Workforce; Dorie Seavey, PhD, PHI; and Steve Edelstein, JD, PHI presented this DSW Resource Center paper that provides an overview of direct service workforce challenges and practices across four sectors: intellectual and developmental disabilities, aging, physical disabilities and behavioral health and includes recommendations for action steps that could be taken in partnership across different sectors to address workforce challenges.

Call materials are posted below:



Webinar on DSW State Data Collection Recommendations

On April 6, 2009 Dorie Seavey, PhD and Steve Edelstein, JD of PHI presented on the DSW Resource Center paper they authored which argues that states need better data about the long term care workforce in order to assess the magnitude of their workforce challenges, design appropriate policy responses, and, finally, assess the impact of new policies and/or trends over time. Over the past several years, many of the states we have worked with on workforce initiatives have asked for our recommendation about what data they should collect in order to track their progress. In response, this paper recommends a standard minimum data set that states should collect across LTC settings and different sectors of the workforce, including three basic elements: (1) volume (2) stability, and (3) compensation.

Call materials are posted below:



Webinar on Registered Apprenticeship

On February 17, 2009 the DSW Resource Center hosted a webinar on the the Department of Labor's Registered Apprenticeship training programs for direct service workers. These programs are an important tool to provide career paths for workers and improve recruitment and retention. DOL's Office of Apprenticeship presented about how to get started in the program and the benefits that it offers for employers and apprentices. The webinar also featured a participating employer to talk about their experiences with the program.

Call materials are posted below:



Webinar on Workforce Technical Assistance for MFP Grantees

On February 2 and February 11, 2009 the DSW Resource Center hosted a webinar for the Money Follows the Person Grantees that have been selected by CMS to receive intensive technical assistance from the Resource Center in 2009. This webinar provided information and contacts on workforce related projects across agencies and sectors within the 16 awardee states; discussed how addressing workforce issues is critical to MFP success; and described the types of TA the Resource Center can provide. Previous recipients of Intensive TA shared their experiences and recommendations.

Call materials are posted below:



Gas Prices and Other Transportation Challenges

On September 23, 2008 the DSW Resource Center hosted a webinar on the topic of high gas prices and other transportation challenges for direct service workers in home and community-based settings. This webinar featured an overview of the problem, approaches that states and providers have used to help cover transportation costs for these workers, and information on related Medicaid reimbursement policies and options.

Call materials are posted below:



DSW Symposium Follow-Up Call

On August 4, 2008 the DSW Resource Center hosted a teleconference to discuss themes that emerged from the 2008 DSW Symposium and ideas for next steps.

Call materials are posted below:



Webinar/Teleconference on Worker Associations

On June 23, 2008 the DSW Resource Center hosted a teleconference on the topic of worker associations. Administrators from different state and national associations presented about how their associations work, governance, operations, membership benefits, activities, fundraising, and other issues.

Call materials are posted below:




Webinar on Online Training Programs

On July 19, 2008 the DSW Resource Center hosted a webinar that featured a demonstration of three online training tools for direct support professionals: the Volunteers of America's online training program, the Alzheimer's Association's online training programs, and the College of Direct Support.

Call materials are posted below:



Webinar on Workforce Data Collection

On April 25, 2008 the DSW Resource Center hosted a webinar on Workforce Data Collection Systems. The webinar provided background information on data collection and featured a demonstration of the web-based system through which New Mexico collects information about training and workforce outcomes from Developmental Disability providers around the state.

Call materials are posted below:



Webinars on Training in Consumer-Directed Care

On November 28 and December 19, 2007 the DSW Resource Center hosted a two-part Webinar about training programs, curricula, and materials that have been developed for consumers, families, and workers in home and community-based consumer-directed long-term care programs.

Call materials are posted below:

Part 1: Overview of CDC Models and Training for Consumer-Supervisors and Families

Part 2: Training for Direct Service Workers in CDC Models



Created by: admin. Last Modification: Monday 09 of December, 2013 16:38:40 EST by EKDilla.

What's New?

Don't forget to check out our calendar on the What's New? Page for upcoming events of interest.

Please take this Quick Survey to tell us how the DSW Resource Center has been useful and what you’d like to see from us in the future.

Check out the Winter 2014 edition of the DSW Resource Center newslettter!

The DSW Resource Center has published a White Paper summarizing this summer's webinar series.

The US Department of Labor (external link) announced a new rule to the Fair Labor and Standards Act which focuses on guaranteeing minimum wage and overtime for home care workers including those in the Direct Service Workforce. This rule will go into effect January 1, 2015. The DSW Resource Center created a Home Care Rule Page with information and resources related to this announcement.

We released two new Starter Kits for NWD/SEP Systems including ADRCS. Starter Kit for No Wrong Door/ Single Entry Point Systems Working to Strengthen the Home and Community-Based Direct Service Workforce and Starter Kit for NWD/SEPs: Design Considerations for Publicly-Funded Matching Service Registries for Home and Community Services.

We published Coverage of Direct Service Workforce Continuing Education and Training within Medicaid Policy and Rate Setting - A Toolkit which presents strategies and methods for covering the cost of continuing education and training for the DSW.

We released the report from the DSW Core Competency Road Map Phase 3A. It includes the DSW Core Competency Set.

The PHI State Data Center (external link) has been updated and upgraded. Check it out and Read More (external link) about the changes.
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